FAQ
What makes Understated timepieces an investment?
Our watches are crafted with enduring materials, timeless design, and meticulous attention to detail. Each piece is designed to retain its value and accompany you for decades, not seasons.
Do your watches come with a warranty?
Our warranty covers the mechanical movement of the watch only, unless explicitly stated otherwise. Any additional coverage will be outlined in the product listing or accompanying documentation. This warranty does not cover wear and tear, accidental damage, water damage (unless the watch is explicitly rated for water resistance), cosmetic deterioration, or damage caused by improper use.
How should I care for my watch?
We recommend keeping your watch away from extreme temperatures, avoiding prolonged water exposure unless specified as water-resistant, and servicing it every 3–5 years to maintain precision and longevity.
Do you offer international shipping and returns?
Yes, we ship worldwide. Returns are accepted within 30 days of delivery, provided the watch is unworn and in its original condition.
Shipping
Fast shipping
We process all orders within 1–2 business days. Domestic deliveries typically arrive in 3–5 business days, while international orders may take 7–10 business days depending on destination and customs. Every order is securely packaged to protect your timepiece in transit.
Order tracking
Once your order has been dispatched, you’ll receive a confirmation email with a tracking link. This allows you to follow your shipment in real time and know exactly when to expect your Understated timepiece.
Get in touch
Our customer care team is here to assist with any questions about your order, product details, or care advice. Reach us anytime at and we’ll respond promptly. Your satisfaction is our priority.

Heritage in Every Detail
Crafted to Endure
Every Understated timepiece is built on the principles of precision and longevity. From the movement to the finishing details, each watch reflects a commitment to enduring value designed to be worn, kept, and passed on.
Confidence You Can Trust
Understated Assurance
Confidence is built into every detail. Our timepieces are quality-checked by master watchmakers, backed by a 2-year international warranty, and supported by dedicated customer care, so your investment is always protected.
